Bet365 Privacy Policy

Bet365 is committed to responsible collection and processing of personal data in compliance with applicable laws in India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

What Personal Data Is Collected

The following categories of personal information may be collected:

• Full name and date of birth
• Contact details, including email address, phone number, and residential address
• Government-issued identification documents for identity verification
• Financial information, such as bank account or payment card details
• Transactional data, including deposits, withdrawals, and betting history
• Device and usage data, including IP address, browser type, and access logs

Why This Data Is Collected

Personal data is collected for the following purposes:

• To verify user identity and ensure compliance with regulatory requirements
• To process financial transactions securely
• To deliver and maintain account-related services
• To meet obligations under Indian law, including anti-money laundering (AML) regulations
• To detect, investigate, and prevent fraudulent or unlawful activity

How Personal Data Is Protected

Bet365 applies technical and organisational security measures to safeguard user data. These include:

• Encryption of data during transmission and storage
• Access controls limiting data access to authorised personnel only
• Regular security assessments and audits
• Secure data storage systems maintained to industry standards

User Rights

All users have the right to:

• Access the personal information held about them
• Request correction of inaccurate or incomplete data
• Request deletion of personal data, subject to legal retention obligations
• Withdraw consent for data processing where processing is based on consent

All personal data collected through the platform is used lawfully, fairly, and transparently. The information is processed only for defined purposes and is not used in a manner incompatible with those purposes.

Purposes of Data Use

Collected data is used for the following:

• Account Management: To create, maintain, and administer user accounts on the platform
• Transaction Processing: To facilitate deposits, withdrawals, and the settlement of bets and winnings
• Regulatory Compliance: To fulfil obligations under Indian law, including identity verification and AML checks
• Fraud Prevention: To monitor activity and detect patterns that may indicate fraudulent or unlawful behaviour
• Service Improvement: To analyse usage data and improve the functionality and performance of the platform
• Analytics: To understand how users interact with the website and its features
• Communications: To send users important account-related notifications, updates, and, where consent has been given, promotional communications

Lawful Basis for Processing

Personal information is processed on one or more of the following lawful bases:

• User consent provided at the time of registration or during the course of using the services
• Performance of a contract between the user and the platform
• Compliance with a legal obligation applicable to the platform
• Legitimate interests pursued by the platform, provided these do not override the rights and freedoms of the user

Users have the right to access, review, and manage the personal information held on their behalf. The following procedures apply:

Accessing Personal Data

Users may request a copy of the personal data held about them by contacting the customer support team. Requests will be processed within a reasonable timeframe and in accordance with applicable law. Verification of identity may be required before data is disclosed.

Correcting Personal Data

If any personal information is found to be inaccurate, incomplete, or outdated, users may request a correction. Requests for correction should be submitted through the account settings page or by contacting customer support directly.

Deleting Personal Data

Users may request the deletion of their personal data. However, certain information may be retained where required by law or for the fulfilment of legal obligations, such as those related to financial record-keeping or regulatory compliance.

Consent to Security and Payment Processing

By using the platform and its services, users acknowledge and consent to:

• The performance of identity and security verification checks as required by applicable regulations
• The processing of payment data by authorised third-party payment service providers for the purpose of completing financial transactions

These processes are necessary for the safe and compliant operation of the platform and form part of the standard terms of use.

The platform is intended solely for individuals who are 18 years of age or older. Access to and use of the services by minors is strictly prohibited.

Age Verification

While Bet365 takes reasonable steps to restrict access by minors, the platform cannot independently verify the age of every user without the submission of valid identification documents. Users are required to provide accurate information during registration, including confirmation that they meet the minimum age requirement.

Data Collected from Minors

If it is discovered or credibly reported that an account belongs to an individual under the age of 18, the following steps will be taken:

• The account will be suspended or closed immediately
• Any personal data associated with the account will be deleted from active systems without undue delay

Parental Requests

A parent or legal guardian who believes that their child has created an account or submitted personal information may contact the platform’s support team. Upon verification of the request, all relevant personal data will be removed in accordance with applicable data protection obligations.

Bet365 operates through a network of partners and service providers located in multiple countries. As a result, personal data collected from users may be transferred to, stored in, or processed in countries outside India.

Basis for International Transfers

By registering for and using the services, users consent to the transfer of their personal data to countries where the platform’s operational and technical partners are based. Such countries may not have data protection laws equivalent to those in India.

Safeguards in Place

All international data transfers are conducted with appropriate safeguards to protect user information. These include:

• Contractual obligations requiring all partner organisations to maintain the confidentiality and security of personal data
• Data processing agreements that set out the responsibilities of each party in relation to personal information
• Restrictions on the use of personal data by third parties beyond the agreed purpose

Users may contact the platform for further information regarding the specific safeguards applied to international data transfers.

This Privacy Policy constitutes a legally binding document governing the relationship between the platform and its users in respect of data collection, processing, and protection.

Scope and Effect

The provisions of any applicable legal disclaimer may alter, limit, or otherwise affect the scope and application of the rules set out in this policy. Users are advised to review all relevant terms, conditions, and disclaimers available on the platform.

When This Policy Applies

This Privacy Policy becomes effective and binding upon the user at the point of:

• Acceptance of the policy during the account registration process
• Electronic confirmation or digital signature indicating agreement
• Continued use of the platform following notification of updates to the policy

Once accepted, the user is deemed to have acknowledged and agreed to all provisions contained within this document. It is the user’s responsibility to review the policy periodically to remain informed of any updates or amendments.

Cookies are small text files that are placed on a user’s device when they visit a website. These files store limited information about the user’s session and preferences, and are used to support the functioning and improvement of online services.

How Cookies Are Used

The platform uses cookies for the following purposes:

• Statistical Analysis: To collect aggregated data on how users interact with the website, including pages visited and time spent on each section
• Behaviour Analysis: To understand user navigation patterns and identify areas for improvement
• Personalisation: To remember user preferences and deliver a more relevant experience on return visits
• Platform Improvement: To test new features and measure the effectiveness of changes made to the website

Cookie Retention

Cookies placed on user devices are retained for a period of up to one year, unless deleted earlier by the user through their browser settings.

Managing Cookies

Users may manage or disable cookies through the settings of their internet browser. Please note that disabling certain cookies may affect the functionality and performance of the platform.

By accessing or using the platform in any capacity, users are deemed to have read, understood, and fully accepted the terms of this Privacy Policy.

Current Version Prevails

In the event of any conflict or ambiguity between previous versions of this policy and the current version, the current version shall prevail in all respects. Users are responsible for reviewing this document periodically to remain aware of any changes.

Amendments

Bet365 reserves the right to update or amend this Privacy Policy at any time. Significant changes will be communicated to users through the platform or via registered contact details. Continued use of the services following the publication of an updated policy constitutes acceptance of the revised terms.

Personal data collected through the platform may, in certain circumstances, be shared with third parties. All such sharing is conducted lawfully and for defined purposes only.

Circumstances for Data Sharing

Personal information may be disclosed to third parties in the following situations:

• Legal Obligations: Where disclosure is required by law, court order, or regulatory authority, including law enforcement agencies in India
• Dispute Resolution: Where disclosure is necessary for the investigation or resolution of disputes involving the user
• Contractual Agreements: Where third-party service providers are engaged to support the delivery of the platform’s services, such as payment processors, identity verification providers, and technology vendors

Notification of Data Sharing

Where the specific third parties receiving personal data are not identified on the platform, users will be informed of the purpose and general scope of the data sharing at the time of collection or as soon as reasonably practicable.

Consent

By submitting personal information through the platform and continuing to use the services, users provide their consent to the sharing of that data with third parties in the circumstances described above. Users who do not consent to such sharing should refrain from using the platform.

The platform may contain links to external websites that are operated by third parties and are not under the control of Bet365.

Responsibility for External Sites

Each external website operates under its own privacy policy and data protection practices. The platform does not accept any responsibility or liability for the manner in which third-party websites collect, store, or use personal information.

User Caution

Users are advised to exercise caution when navigating away from the platform to any external website. It is recommended that users:

• Review the privacy policy of any external website before submitting personal information
• Be aware that the protections provided under this Privacy Policy do not extend to third-party websites
• Report any concerns regarding external links available through the platform to the customer support team

The presence of a link to an external website on this platform does not constitute an endorsement of that website or its data practices.